Replacements Policy

These are sealed consumable products, so refunds and returns are off the table. What is on the table: when an order genuinely goes wrong, we replace what went wrong. Simple trade.

Covered: we send a replacement

• Transit damage. Crushed, leaking, broken on arrival: message us within 48 hours of the delivery scan with your order number. We will send you a secure photo-upload link; pictures speed everything up.
• Wrong or short orders. Box contents not matching the order? 48 hours, same drill, and the correction ships free.
• Sealed-product defects. Something clearly wrong with an unopened item (seal broken, obvious fault): contact customer service with your order number before going further and we arrange the replacement. We will send a secure upload link if photos are needed.
• Vanished parcels. Tracking dead-ends? We chase the carrier; unrecoverable parcels get replaced.

Not covered

• Refunds. Completed payments are final; resolution is by replacement.
• Opened product. Once a seal breaks, it cannot come back for any reason.
• Strength and effect. We generally do not replace based on personal experience of a product's strength or effect; formulas vary and so do people. Unsure what suits you? Ask through the contact form before you order.
• Late claims. Damage and shortage claims need to arrive within 48 hours of delivery.

Starting a claim

One message on the contact form: order number, what happened, photo if applicable. Real problems get real fixes, quickly.